Thomas Franks have been successfully tailoring bespoke catering for high profile clients in the B&I sector, independent schools, and private member clubs. One of those clients was Gymshark, a fitness accessories and apparel brand based out of the UK, with a highly active global social media presence, that started in a garage in 2012 and are now recognised as one of the fastest growing brands in fitness.
In 2018 Gymshark moved to their new Head Office in Solihull, built with a vision to provide their employees, sponsors, and business partners with a workplace of the future. Thomas Franks provided the catering offer and Kappture were drafted in to discuss the implementation of self-service kiosks that would allow their customers to claim loyalty and promotions via a Gymshark’s branded app.
For this, Kappture deployed two housed kiosks, built on sturdy weighted plinths and housing printers, scanners, card reading technology, touchscreen EPOS screens, and with their Kappture software powering it behind the scenes, enabling Thomas Franks to evaluate sales data through Kappture’s analytics engine in the back office.
“Kappture has been a real asset to our business. From start to finish their customer care and focus on providing bespoke services for our clients is of upmost importance: from dedicated mobilisation support for the set-up of the tills, to the install and on-site training before go-live date. It’s great to see the support on the launch date, which gives our team the right level of training, leaving them fully confident with a new system. Kappture have a very professional and dedicated team to ensure that, no matter what challenges we may face, the end goal is always to deliver an excellent service for our customers.”
Lee Fowler, Regional Director for Thomas Franks
Kappture was always designed as a scalable solution: whether you operate a large stadium like Twickenham running over 700 terminals or perhaps a small single till site, we believe our EPOS software is right for either option, or anywhere in between.
Case in point for the lower end of the scale is The Genuine Dining Co. who have been deploying Kappture into fantastic new opportunities since 2018. Among their prestigious client base, now enjoying the speed and ease of use Kappture offers are Renault Sport, FM Global, Wargaming UK, and Westminster Kingsway College.
"Deploying Kappture could not have been simpler. Once we placed an order, we were engaged with by Kappture’s project team who built the system to our requirements. Our tills were then delivered to site and their install team simply connected them and we were able to start training our onsite teams almost immediately.
"Kappture has made a big difference to the way we operate these sites. By integrating our card payments from Windcave with Kappture, we find that we are able to quickly work through queues helping us drive revenue and reach more of our customers. The suite of reporting MI is also a fundamental way for us to make intelligent decisions based on customer trends and sales intel, all of which help us put together a fantastic service offering."
Ben Wilson, Operations Director for The Genuine Dining Co.
There certainly are exciting times ahead for The Genuine Dining Co. and Kappture is proud to be part of their journey.